Senior Client Experience Analyst (Business Analytics)

TL;DR

Senior Client Experience Analyst (Business Analytics): Measuring and optimizing the end-to-end client journey to reduce churn and increase growth with an accent on sentiment analysis and operational drivers. Focus on designing measurement frameworks, connecting experience metrics to revenue, and influencing executive-level decisions through data-backed evidence.

Location: Dallas, TX (Hybrid). Employees within commuting distance may be required to work from the office based on team needs.

Salary: $110,000 – $120,000

Company

A technology-led service provider that helps local businesses grow through a blend of AI-powered tools and personalized marketing expertise.

What you will do

• Analyze client sentiment data across NPS, CSAT, and churn to identify systemic risks and recurring experience failures.
• Design and evolve the client experience measurement framework and health scoring methodologies.
• Build executive-level dashboards and present data-driven recommendations to senior leadership to influence priorities.
• Partner with Sales, Product, and Operations to optimize key lifecycle stages, including onboarding and renewals.
• Conduct root cause analyses and lead postmortems on major client issues to ensure systemic improvements.
• Synthesize qualitative feedback from call reviews and audits into actionable business insights.

Requirements

• 5+ years of experience in analytics, strategy, operations, or consulting.
• Must be based in or able to work from Dallas, TX.
• Strong expertise in statistical modeling, including linear/logistic regression, survival analysis, and clustering.
• Proven ability to influence cross-functional leaders without direct authority.
• Advanced proficiency with BI tools and CRM data analysis.
• Bachelor’s degree in Business, Marketing, Psychology, or a related field.

Culture & Benefits

• 100% employer-paid medical, dental, and vision insurance.
• Flexible paid time off and paid parental leave.
• Remote office allowance and paid cell phone service.
• Professional development budget and career growth tracking via Lattice.
• A values-driven environment focused on a winning mindset, genuine care, and constant improvement.