Field Training Manager (Retail)

Location: Chicago, Illinois, New York City, or another major metropolitan market in the United States; extensive travel required.

Salary: $76,000–$100,000 annually, with potential geographic premium, annual discretionary incentive, and equity awards.

Company

hirify.global creates and sources durable, thoughtfully designed furnishings through brands including Design Within Reach, Knoll, and Herman Miller.

What you will do

• Develop and own the retail learning strategy across the store fleet.
• Design, launch, and continuously improve onboarding, leadership development, sales, service, and certification programs.
• Create instructor-led, virtual, and self-paced learning materials, including playbooks, facilitator guides, videos, job aids, and participant resources.
• Develop training for luxury selling, clienteling, design consultation, service recovery, signature service, and hirify.global product storytelling.
• Lead training and launch readiness for new store openings, including onsite onboarding and certifications.
• Travel extensively to coach store leaders, facilitate workshops, reinforce standards, support change adoption, and measure learning effectiveness.

Requirements

• 7–10 years of progressive experience in retail training, learning and development, field leadership, or retail operations.
• Demonstrated success designing and facilitating scalable learning programs for adult learners.
• Strong understanding of retail selling, customer experience, leadership development, and operational execution.
• Exceptional presentation, coaching, communication, project management, and organizational skills.
• Ability to influence without direct authority and build cross-functional partnerships.
• Advanced Microsoft PowerPoint proficiency; strong Microsoft Excel skills, including reporting and learning metrics, plus proficiency with Microsoft Word and Office applications.

Nice to have

• Premium, luxury, specialty, or multi-unit retail experience.
• Experience with LMS and digital learning platforms.
• Multimedia and blended learning experience.
• Bachelor's degree in Business, Education, Retail Management, Organizational Development, or a related field.

Culture & Benefits

• Focus on design for the good of humankind, sustainability, equity, and inclusion.
• Medical, prescription drug, dental, vision, health savings account, dependent care savings account, life insurance, and disability plans.
• Paid time off, including vacation and parental leave, plus holidays.
• 401(k) and additional associate perks.
• Equal opportunity employment with reasonable accommodation support for applicants and employees with disabilities.