Director, Global Order-to-Cash Transformation (SaaS)

TL;DR

Director, Global Order-to-Cash Transformation (SaaS/AI): Transforming the global order-to-cash function to support rapid scaling across direct enterprise contracts and cloud marketplaces with an accent on process redesign, billing automation, and revenue recognition. Focus on designing scalable O2C architectures, implementing AI-driven operational tooling, and establishing robust SOX-compliant controls.

Location: Must be based in San Francisco, New York City, or Seattle (Hybrid: at least 25% office presence required)

Annual Salary: $230,000 - $300,000 USD

Company

Anthropic is a public benefit corporation creating reliable, interpretable, and steerable AI systems to be safe and beneficial for society.

What you will do

• Lead the vision, roadmap, and execution of the global order-to-cash transformation, covering order management, billing, and revenue recognition.
• Design scalable, controlled processes from the ground up to eliminate one-off exception handling in a high-growth environment.
• Deploy AI and automation to drive leverage across the function, including automated reconciliation and anomaly detection.
• Drive the O2C systems architecture and roadmap in partnership with Engineering and GTM Systems.
• Align outcomes across Revenue Accounting, Deal Desk, Legal, Tax, and Sales Operations.
• Establish operational metrics and reporting (cycle times, error rates) to make O2C performance legible to leadership.

Requirements

• 10+ years of experience leading operational transformations in Revenue or Billing Operations at high-growth SaaS/tech companies.
• Expert understanding of quote-to-cash processes for both subscription and consumption-based B2B models.
• Extensive experience with ERP and billing platforms such as Salesforce, Stripe, NetSuite, Oracle, Workday Financials, or Zuora.
• PMP certification or Lean Six Sigma Black Belt.
• Bachelor's degree in Accounting, Finance, Business, Engineering, or a related field.
• Must be based in or able to work from the San Francisco, New York City, or Seattle offices.

Nice to have

• Experience serving both B2C and B2B customers with consumption-based billing.
• Experience within go-to-market, deal desk, and revenue operations organizations.
• Knowledge of AI industry business models and enterprise customer needs.
• Experience implementing robust internal controls and segregation of duties frameworks.

Culture & Benefits

• Competitive compensation and optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and high-quality collaborative office spaces.
• Visa sponsorship support is available for eligible candidates.
• Collaborative research-driven environment focusing on high-impact AI safety.