Strategic Account Manager (Fintech)

TL;DR

Strategic Account Manager (Fintech): Managing and growing a portfolio of mid-market retail accounts within the Square ecosystem with an accent on account expansion and retention. Focus on consultative selling of payment and banking tools, navigating technical solutioning, and negotiating strategic contracts.

Location: Remote (Must be based in the US)

Salary: $41.62 — $78 USD per hour (depending on location zone)

Company

hirify.global builds technology to increase access to the global economy through brands like Square, Cash App, and Afterpay.

What you will do

• Own and maintain relationships for a portfolio of approximately 175 mid-market retail sellers.
• Drive account expansion and retention through consultative selling of payments, business management, and banking tools.
• Identify technical Square solutions to meet customer needs and project manage their execution with cross-functional teams.
• Act as the voice of the customer, advocating for mid-market seller needs to Product, Engineering, and Operations teams.
• Negotiate contracts for use-case expansion and seller retention.
• Deliver white-glove client service to ensure timely resolution of seller issues.

Requirements

• 5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology.
• Proven success in growing and retaining a book of business and over-performing on revenue targets.
• Strong discovery and consultative selling skills.
• Ability to gather requirements and translate customer needs into scalable technical solutions.
• Experience negotiating contracts and pricing with senior stakeholders.
• Must be based in the United States.

Nice to have

• Experience in the retail industry.

Culture & Benefits

• Remote work flexibility.
• Comprehensive medical insurance.
• Flexible time off and retirement savings plans.
• Modern family planning benefits.
• Inclusive workplace environment committed to equal opportunity.