SMB Account Manager (Hybrid) (Cybersecurity)

Location: Hybrid-remote, with office attendance once a week in Austin, TX or Sunnyvale, CA; U.S. candidates

Salary: $24–$38 per hour, plus eligibility for commissions and equity grants.

Company

Cybersecurity company providing an AI-native endpoint security platform designed to prevent breaches and protect modern organizations.

What you will do

• Serve as the primary contact for SMB customers and collaborate with Customer Success, Managed Services, renewals, and other internal stakeholders.
• Manage the full contract renewal cycle, including meetings, negotiations, contract changes, and signatures.
• Drive new sales growth, account adoption, upgrades, cross-sells, and increased platform ingestion.
• Build relationships with key customers, act as a customer advocate, and create new customer champions.
• Develop account strategies and value-based presentations to maximize account growth.
• Escalate and coordinate support issues while providing customer feedback to Product Management.

Requirements

• At least 1 year of full sales cycle experience in account management or new-logo sales.
• Experience selling to technical audiences such as engineers, IT, security, or SaaS professionals.
• Track record of meeting or exceeding goals in a quota- or metrics-driven role.
• Strong technical aptitude, communication, negotiation, objection-handling, and prioritization skills.
• Basic experience or understanding of sales qualification frameworks such as MEDDIC, MEDDPICC, or Sandler.
• Experience using AI technologies to improve decision-making, workflows, efficiency, and business outcomes.

Nice to have

• Bachelor’s degree.
• Security or SaaS experience.

Culture & Benefits

• Hybrid work model with regular in-office collaboration and team-building.
• Competitive compensation, commissions, equity awards, health insurance, 401(k), paid time off, and vacation holidays.
• Physical and mental wellness programs, plus paid parental and adoption leave.
• Professional development opportunities, employee networks, neighborhood groups, and volunteer activities.
• Office amenities and an inclusive workplace supporting veterans and individuals with disabilities.