SMB Account Manager (Cybersecurity)

TL;DR

SMB Account Manager (Cybersecurity): Managing a portfolio of small to mid-size business customers to ensure success and drive platform adoption with an accent on upsell, cross-sell, and renewal cycles. Focus on expanding account ARR, identifying whitespace opportunities, and advocating for customer needs within a high-growth cybersecurity environment.

Location: Hybrid (Austin, TX). Must be based in Austin, TX and be able to go into the office 1x a week.

Salary: $24 - $38 per hour

Company

CrowdStrike is a global leader in cybersecurity providing an AI-native platform designed to stop breaches through large-scale distributed systems.

What you will do

• Serve as the primary point of contact for SMB clients, collaborating with Customer Success and Managed Services.
• Manage the full contract renewal cycle, including negotiation and contract changes to ensure ARR growth.
• Identify whitespace in accounts to promote upgrades and cross-sell additional portfolio solutions.
• Achieve quotas for new sales growth within the existing customer base.
• Devise and execute account strategies to maximize growth and increase product ingestion.
• Provide feedback to the Product Management team regarding new feature requests and enhancements.

Requirements

• 1+ years of experience in sales development or full sales cycle account management.
• Experience selling to technical audiences such as engineers, IT, and security professionals.
• Proven track record of meeting or exceeding quotas in a metric-carrying role.
• Strong technical aptitude and ability to handle client objections and negotiations.
• Experience utilizing AI technologies to enhance decision-making and streamline workflows.
• Bachelor's degree is preferred.

Nice to have

• Experience in the Cybersecurity or SaaS industries.
• Understanding of sales qualification frameworks such as Medic, Medpicc, or Sandlar.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and paid parental/adoption leaves.
• Professional development opportunities for employees at all levels.
• Vibrant office culture with world-class amenities and employee networks.