Client Account Manager (IT Services)

Location: Nationwide operation; US-specific employment benefits indicate a United States context.

Company

hirify.global accelerates the growth of IT service providers and delivers solutions across cybersecurity, infrastructure, cloud, and support services.

What you will do

• Serve as the strategic partner and primary contact for high-value client accounts.
• Lead regular check-ins, Quarterly Business Reviews, and status updates.
• Resolve client concerns and align solutions with evolving business needs.
• Identify upselling and cross-selling opportunities.
• Collaborate with internal teams to design, present, and renew tailored solutions.
• Track retention metrics and present performance reports and business insights.

Requirements

• 2+ years of experience in client account management, preferably in IT or MSP environments.
• Working knowledge of cybersecurity, infrastructure, cloud, and support services.
• Experience presenting to C-level stakeholders and managing complex, multi-account portfolios.
• Strong relationship-building, negotiation, communication, and analytical skills.
• Experience with Salesforce, HubSpot, ConnectWise, or Autotask.
• Ability to adapt, remain calm under pressure, and understand emerging technologies.

Culture & Benefits

• High-growth, innovation-driven environment focused on teamwork, service, growth-mindedness, trust, and innovation.
• Performance-based rewards and an Achiever’s Club with all-inclusive trips for top achievers.
• Medical, dental, vision, and life insurance plans, plus a 401(k) match.
• Unlimited vacation after the first year, paid holidays, sick time, and parental leave.
• Certification reimbursement, learning and development programs, lifestyle and Amazon Prime reimbursements, and 40 hours of paid volunteer time.