Account Manager (SaaS)

Location: Remote within the United States; listed locations include Boston, Massachusetts; Austin, Texas; and San Francisco, California. Travel for customer meetings or QBRs may be required.

Company

hirify.global provides an AI-native document management system with metadata-driven architecture, business workflows, secure collaboration, governance, and automation for more than 6,000 customers in over 100 countries.

What you will do

• Serve as the primary contact for a portfolio of existing B2B customers.
• Drive account expansion through upselling, cross-selling, and renewal strategies.
• Understand customer goals, challenges, and product usage to deliver ongoing value.
• Identify at-risk accounts and coordinate retention strategies.
• Conduct account reviews and customer success check-ins.
• Maintain accurate forecasts and pipeline data in Salesforce or other CRM tools while collaborating with Sales, Customer Success, Professional Services, Product, and Marketing.

Requirements

• Bachelor's degree or equivalent work experience.
• 3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales.
• Experience managing and growing existing B2B customer accounts.
• Strong communication and relationship-building skills with executive stakeholders.
• Consultative selling skills and a proactive, customer-centric approach to retention and growth.
• Proficiency in Salesforce or other CRM systems and ability to collaborate in a fast-paced environment.

Nice to have

• Experience in information management, document or content management, or enterprise SaaS.
• Familiarity with expansion sales frameworks such as SPICED and land-and-expand.
• Experience managing mid-market or enterprise customer relationships.
• Industry experience in Energy, Utilities, Financial Services, or Professional Services.

Culture & Benefits

• Remote-enabled work environment with flexibility to support work-life balance.
• 10 paid holidays and unlimited PTO.
• 401(k) matching contribution.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Flexible Spending Plan for medical and dependent-care expenses.