Senior Technical IT Support Specialist

TL;DR

Senior Technical IT Support Specialist: Providing advanced tier 2 and tier 3 hardware and software support for Windows and Apple systems in a research environment with an accent on specialized scientific equipment troubleshooting and enterprise system management. Focus on maintaining desktop images, managing backups, and ensuring seamless IT operations for clinical and research staff.

Location: Must be based in Baltimore, Maryland (Onsite)

Salary: $68,000 - $80,000 yearly

Company

hirify.global delivers health and national security readiness solutions through science research, systems engineering, and digital transformation for federal programs.

What you will do

• Provide tier 2 and tier 3 hardware and software support for Windows and Apple systems.
• Install and troubleshoot specialized scientific hardware, including cameras and microscopes.
• Manage system backups using disk-to-disk and disk-to-network equipment.
• Configure and deploy laptops and desktops using baseline image tools.
• Implement and manage virtual machine software including VMware, Parallels, and VirtualBox.
• Utilize ServiceNow for ticket management and user assistance.

Requirements

• Must be able to obtain a Public Trust clearance
• Bachelor's degree with 10+ years of experience, or equivalent combination of education and experience.
• Minimum 3 years of experience in a clinical or scientific environment
• Proficiency in ServiceNow Ticketing software.
• Experience in creating and maintaining desktop system images.
• Strong customer service skills and ability to adapt to evolving technologies.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) Retirement Plan with company matching.
• Paid Time Off (PTO) and parental leave.
• Access to e-learning suites and professional certification preparation.
• Education assistance for accredited institutions.