Field Technician IV (IT Support)

TL;DR

Field Technician IV (IT Support): Providing on-site end-user support, telecom installation, and maintenance for highly secure environments with an accent on Tier 2 resolution and device management. Focus on resolving incident management requests, supporting End User Devices (EUD), and maintaining security compliance within DoD standards.

Location: On-site in Colorado Springs, CO, USA

Salary: $75,000 – $85,000 per year

Company

IT support provider for highly regulated and secure environments, including the U.S. Department of Defense (DoD), law enforcement, and healthcare.

What you will do

• Provide on-site end-user support, telecom installation, programming, maintenance, and repairs.
• Deliver Tier 2 resolution for Incident Management, Service Requests, and End User Device (EUD) support.
• Manage account administration, Local Registration Authority (LRA) support, and VIP support.
• Provide specialized support for mobile devices and printer hardware across all locations.
• Lead major assignments, evaluate performance results, and recommend changes for project growth.
• Assist in the asset management of on-site hardware and devices.

Requirements

• Current CompTIA Security+ or equivalent DOD baseline certification.
• Minimum of 10 years of experience supporting Windows desktop, laptop, PCs, and other devices.
• Security Clearance is required (interim level at minimum).
• Ability to lift 50 lbs.
• IT education preferred.

Culture & Benefits

• Health insurance coverage including Medical, Dental, and Vision.
• 401K plan with company matching.
• Paid Time Off for both sick leave and vacation.
• Paid holiday leave.