Senior Desktop Support Specialist

TL;DR

Senior Desktop Support Specialist (IT Support): Providing onsite technical support for end users across enterprise environments with an accent on hardware maintenance, troubleshooting, and asset management. Focus on installing and supporting Windows/macOS systems, managing mobile devices, and ensuring operational excellence at the Walkup Technology Desk.

Location: Must be based in Euless, TX (Onsite)

Company

hirify.global is a digital innovation and enterprise AI services provider helping startups and enterprises accelerate innovation through deep technical expertise and global talent.

What you will do

• Provide onsite technical support for desktop computers, laptops, mobile devices, and printers.
• Install, maintain, and troubleshoot hardware and software in an enterprise environment.
• Manage hardware deployments, asset tracking, and technology refresh projects.
• Operate and support users at the Walkup Technology Desk.
• Ensure high-quality customer service and effective communication with end users.
• Perform frequent driving and walking throughout airport facilities as required.

Requirements

• 3+ years of desktop support experience in an enterprise environment.
• Proficiency in Windows 11, Microsoft Office, Microsoft 365, MacOS, and iOS.
• Working knowledge of Active Directory, Intune, SCCM, and TCP/IP networking.
• Experience with ticketing systems, preferably ServiceNow.
• Ability to lift and move equipment up to 50 pounds and possess a valid driver's license.
• Excellent written and verbal communication skills.

Nice to have

• Associate or Bachelor degree in Information Technology or a related field.
• CompTIA A+ or Microsoft certifications.

Culture & Benefits

• Opportunity to work with a global digital innovation provider.
• Access to advanced training and professional development.
• Collaborative and entrepreneurial work environment.
• Exposure to diverse enterprise and startup business solutions.