Risk Operations Specialist (Fintech)

TL;DR

Risk Operations Specialist (Fintech): Managing frontline fraud decisioning and payment escalations to protect the platform with an accent on cross-functional collaboration and user communication. Focus on maintaining high-quality risk assessments, resolving Zendesk tickets, and driving operational initiatives within a fast-paced environment.

Location: Must be based in Denver, CO (Remote/Hybrid)

Salary: $75,000 - $85,000

Company

hirify.global provides innovative B2B payment tools designed to help small business owners streamline their back-office operations.

What you will do

• Handle frontline fraud decisioning to support ongoing business needs.
• Manage escalations related to risk decisioning through cross-functional collaboration.
• Resolve Zendesk tickets and manage written communications for users and partners.
• Communicate with customers via phone to support account recovery efforts.
• Contribute to team projects and proactively drive new operational initiatives.

Requirements

• Must be based in Denver, CO.
• 1+ years of experience in risk, customer experience, or payment operations, ideally in fintech.
• 1+ years of experience working with Zendesk.
• Availability to work 10AM - 7PM MST, Monday through Friday.
• Proven ability to maintain personal and group KPIs related to capacity and quality.

Nice to have

• Experience working on a global team.

Culture & Benefits

• Competitive compensation including base salary, 401k matching, and stock options.
• Comprehensive medical, dental, and vision plans with 100% coverage.
• Holistic wellness approach focusing on financial, physical, and emotional support.
• Generous time off including vacation, sick days, holidays, and parental leave.
• Hybrid work environment with site-level social events and in-person team sessions.