Sr. Engagement Manager, Forward Deployed Engineering Digital Native Business

TL;DR

Sr. Engagement Manager, Forward Deployed Engineering Digital Native Business (PS&T): Independently lead large, complex, cross-functional programs for Digital Native Business customers with an accent on strategic leadership, full-cycle Professional Services & Training selling, and value realization. Focus on managing ambiguous scenarios, driving account growth through upsell/cross-sell, and ensuring customer sentiment and satisfaction through proactive corrective actions.

Location: San Francisco, California

Salary: $115,800 — $199,100 USD

Company

Databricks provides a data and AI platform used by thousands of organizations worldwide.

What you will do

• Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
• Drive full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, leveraging Centers of Excellence and migration best practices.
• Identify and pursue upsell and cross-sell opportunities to meet or exceed revenue targets.
• Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.

Requirements

• 7–10 years running a Professional Services line of business.
• 10+ years in senior customer-facing roles with a mix of influencing and execution.
• Deep understanding of PS&T offerings, including partner funding programs (Microsoft, AWS, Google).
• Strong knowledge of Databricks architecture, competitors, and migration benefits.
• Proven track record managing large-scale program plans and service delivery.
• Ability to travel 25–50% as required.

Culture & Benefits

• Comprehensive benefits and perks tailored to the employee’s region.
• Commitment to diversity, inclusion, and equal employment opportunity.
• Compensation includes base salary range plus potential eligibility for annual performance bonus and equity.

Hiring process

• Interviews to assess program leadership, customer-facing experience, and PS&T selling/service delivery background.
• Evaluation of fit for independent leadership in ambiguous scenarios and cross-functional collaboration.