Vice President, Professional Services (SaaS)

TL;DR

Vice President, Professional Services (SaaS): Leading the strategy, execution, and financial performance of the NPO-focused services organization with an accent on implementation, post-go-live value delivery, and technical account management. Focus on driving time-to-value improvements through AI-enhanced delivery models and optimizing P&L for a globally distributed team.

Location: Remote, United States

Salary: $228,000 - $265,000

Company

hirify.global is a technology company that builds software platforms enabling nonprofit organizations to raise funds, manage volunteers, and administer programs.

What you will do

• Lead a globally distributed Professional Services organization comprising business analysts, consultants, project managers, and data engineers.
• Own and manage the NPO Services P&L, optimizing margins and utilization to hit financial targets.
• Define and execute a multi-year vision to position the services function as a strategic growth asset.
• Drive the adoption of AI-powered delivery tools and automation frameworks to improve time-to-value and reduce costs.
• Sponsor and manage high-stakes implementation programs and major customer escalations.
• Partner with Sales, Product, and Customer Success to translate field insights into product roadmap innovations.

Requirements

• Experience leading professional services in a SaaS or technology company with full P&L ownership.
• Proven ability to design and evolve services delivery methodologies in complex, multi-product environments.
• Track record of leading globally distributed teams, including offshore and nearshore delivery models.
• Experience influencing at the executive and C-Suite level.
• Must be based in the United States; current or future sponsorship for employment authorization is not available.

Nice to have

• 15+ years of experience in services sales and delivery, with 10+ years in SaaS leadership ($300M+ revenue).
• Experience within the nonprofit, social good, or government technology sectors.
• Familiarity with Certinia (FinancialForce), Salesforce, or Monday.com in a services operations context.
• MBA or equivalent advanced degree.

Culture & Benefits

• Mission-driven culture focused on increasing the global giving rate.
• Inclusive and equitable environment where every team member contributes to meaningful social impact.
• Comprehensive benefits package supporting health, well-being, and professional growth.