Digital Customer Success Manager (Cybersecurity)

TL;DR

Digital Customer Success Manager (Cybersecurity): Managing a pooled coverage model for business customers to drive adoption and retention using data-driven health scores with an accent on scaled outreach and churn reduction. Focus on building repeatable one-to-many programs, optimizing customer journeys, and collaborating with product teams to enhance user outcomes.

Location: Remote (Must be based in the U.S.)

Salary: $100,000–$120,000 OTE

Company

hirify.global is a trusted identity security leader providing password and secrets management for millions of users and enterprises worldwide.

What you will do

• Operate a pooled Digital Customer Success model using health scores and product usage data to prioritize human intervention.
• Proactively engage priority customers via email, calls, and webinars to ensure successful onboarding and value realization.
• Execute targeted recovery plays for at-risk accounts to diagnose adoption blockers and improve renewal outcomes.
• Partner with Lifecycle Marketing to refine automated email sequences and one-to-many adoption programs.
• Collaborate with Product and Engineering teams to share customer insights and influence improvements in user experience.
• Identify expansion-ready accounts and support Sales teams in growth conversations.

Requirements

• Must be based in the United States.
• No visa sponsorship available.
• Analytical, data-driven approach to leveraging usage metrics and adoption trends.
• Strong interpersonal and presentation skills for building trust and maintaining consultative relationships.
• Direct and transparent communication style.
• Commitment to a user-focused, product-led culture.

Nice to have

• Experience with Customer Success platforms, CRM tools, or product analytics tools.
• Background in security, IT, identity, infrastructure, or developer-focused software.
• Familiarity with SSO, SCIM, directory sync, and user provisioning.
• Experience creating enablement content, playbooks, or conducting webinars.
• Experience working with SMB or long-tail customer segments.

Culture & Benefits

• Fully remote work environment with a supportive global team.
• Immersive experience in prominent technology markets like security and open source software.
• Personal and professional development opportunities through the internal #growth-club.
• Purpose-driven work focused on creating a more secure internet experience for everyone.

Hiring process

• Introductory call.
• Interviews with the Head of Global Accounts and Chief Sales Officer.
• Case study evaluation.
• Reference checks.