Customer Success Manager (Public Sector)

TL;DR

Customer Success Manager (DevSecOps): Helping U.S. government and public sector organizations achieve business outcomes using the hirify.global platform with an accent on DevSecOps adoption and best practices. Focus on translating pre-sales plans into actionable objectives and coordinating across internal teams to drive retention and growth.

Location: Remote, United States (Must be a United States Person)

Salary: $85,200 - $144,000 USD

Company

hirify.global is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation.

What you will do

• Partner with public sector customers to translate desired business outcomes into clear, actionable objectives.
• Guide customers on hirify.global platform usage, drawing on DevSecOps principles and Git workflows.
• Map and manage the customer journey, coaching users on the adoption of new use cases.
• Act as the primary liaison between customers and internal Support, Product, Engineering, and Sales teams.
• Own a book of business with responsibility for driving adoption, retention, expansion, and satisfaction.
• Use project management skills to plan and deliver enablement initiatives across multiple stakeholders.

Requirements

• Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee).
• Background in Customer Success or similar customer-facing roles with a track record of driving retention.
• Experience connecting technical capabilities to measurable business outcomes.
• Understanding of Git branching strategies, SDLC, and CI/CD pipelines.
• Knowledge of DevSecOps concepts and their practical application.
• Strong communication, presentation, and project management skills.

Culture & Benefits

• All-remote, distributed environment with asynchronous collaboration.
• Flexible Paid Time Off.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development Fund for continuous learning.
• Parental leave and home office support.