Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing post-sale customer relationships for the hirify.global platform to ensure value realization and retention with an accent on Apple device management and security. Focus on driving adoption, managing the full renewal process, and collaborating with account teams to identify expansion opportunities.

Location: Hybrid; Must be based in the Minneapolis, MN, Austin, TX, or Eau Claire, WI metro areas

Salary: $64,340 - $119,000 USD

Company

hirify.global extends the Apple experience to the workplace, providing automation, management, and security for Apple devices globally.

What you will do

• Serve as the primary post-sale point of contact and trusted advisor for assigned accounts.
• Build and maintain executive-level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
• Drive adoption and maturity of hirify.global solutions to achieve measurable customer outcomes.
• Own and facilitate the full renewal process, including forecasting, quoting, negotiating, and closing.
• Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities.

Requirements

• 3-5+ years in Customer Success or Account Management within a SaaS environment.
• Proven experience managing enterprise or mid-market accounts with complex needs.
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows.
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics.
• Must be currently based in the Minneapolis, MN, Austin, TX, or Eau Claire, WI metro areas.
• HS Diploma / GED Degree.

Nice to have

• Experience in IT, cybersecurity, or endpoint management solutions.
• Technical acumen in MDM, Apple Business Manager, or security frameworks.
• Associate's Degree or higher.
• Certifications in hirify.global Products (hirify.global 100, 170, 200).

Culture & Benefits

• Open, flexible culture based on respect, trust, and a strong emphasis on work-life balance.
• Comprehensive sales-focused Bootcamp training for technical and product knowledge.
• Opportunities for both vertical and horizontal career growth.
• Recognized as a top workplace by U.S. News, Newsweek, and Forbes.