Account Manager (Higher Education)

TL;DR

Account Manager (Higher Education): Driving customer retention, growth, and strategic alignment across assigned accounts with an accent on managing renewals, expanding revenue, and fostering executive relationships. Focus on leading Quarterly Business Reviews (QBRs), proactively managing churn risk, and aligning solutions to client business objectives.

Location: Must be based in Canada (Remote or Hybrid in Kitchener/Toronto).

Salary: $70,000 – $80,000 CAD

Company

hirify.global is a cloud-based edtech company dedicated to transforming the way the world learns through innovative, student-centric learning environments.

What you will do

• Own the end-to-end renewal process and ensure timely execution for assigned accounts.
• Identify and close upsell and cross-sell opportunities to drive revenue growth.
• Build and maintain strong relationships with executive decision-makers.
• Lead structured Quarterly Business Reviews (QBRs) to demonstrate ROI and business value.
• Develop comprehensive account strategies based on customer objectives and market conditions.
• Monitor account health and implement proactive risk mitigation plans to reduce churn.

Requirements

• Must be based in Canada.
• 5+ years of account management experience in a SaaS environment.
• Proven track record of managing a large book of business and achieving quotas.
• Experience with enterprise-level web-based applications.
• Strong proficiency in forecasting, risk assessment, and interpreting success metrics.
• Exceptional communication skills for executive-level engagement and QBR leadership.

Nice to have

• Acumen with Artificial Intelligence tools.

Culture & Benefits

• Flexible work arrangements and home internet reimbursements.
• Tuition reimbursement up to $4,000 CAD through the SkillsWave Program.
• Comprehensive benefits package including mental health services and retirement planning.
• Paid volunteer days and recognition programs.
• Dog-friendly office spaces at HQ locations.