Workstation Support Technician (Windows)

TL;DR

Workstation Support Technician (Windows): Providing technical assistance and maintaining computer workstations with an accent on hardware diagnostics, software installation, and end-user support. Focus on resolving complex technical challenges, managing network connectivity, and optimizing the overall IT environment efficiency.

Location: On-site in Wichita, KS (some remote opportunities may be available)

Company

hirify.global is a staffing firm providing professional employment opportunities.

What you will do

• Install, configure, and maintain hardware and software components on company devices.
• Provide technical support to end-users via in-person, remote, email, and phone channels.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Set up new workstations, including user accounts, email, and necessary applications.
• Maintain accurate hardware inventory and user-reported issue records in a ticket tracking system.
• Educate users on troubleshooting techniques and develop technical documentation.

Requirements

• Must be based in or able to work on-site in Wichita, KS.
• Proven experience (2 years) as a workstation support technician or similar technical support role.
• Proficiency in diagnosing hardware, software, and network issues in a Windows environment.
• Familiarity with DNS, Active Directory, and VPN.
• Valid state-issued driver’s license for travel in a company vehicle.
• Physical ability to lift and carry equipment up to 70 pounds and work in tight spaces.

Nice to have

• Associate or bachelor’s degree in a relevant field.
• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician.
• Prior customer service experience, including face-to-face and phone support.

Culture & Benefits

• W2 employment contract for a 12-month duration.
• Core hours Monday through Friday, 7 AM to 4 PM.
• Opportunities for overtime (OT).
• Company-provided vehicle for site visits within the service area.
• Collaborative team environment emphasizing soft skills and customer-centric support.