Tier II Support Technician – Senior (Windows/MacOS)

TL;DR

Tier II Support Technician – Senior (Windows/MacOS): Providing advanced technical support for end users across Windows, macOS, and mobile environments with an accent on Active Directory administration and enterprise system reliability. Focus on resolving complex hardware and software issues, managing MDM platforms, and supporting secure remote connectivity.

Location: Must be authorized to work in the United States. Role involves a combination of onsite hardware support and remote assistance.

Company

hirify.global is a mission-driven organization delivering technology-enabled solutions to customers across defense, civilian, and homeland security sectors.

What you will do

• Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and operating systems.
• Administer Active Directory user accounts, security groups, permissions, and access requests.
• Support Microsoft 365 applications, including SharePoint and Exchange Online.
• Manage mobile devices through MDM platforms such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
• Manage incidents, service requests, and changes within the BMC Helix (Remedy) platform.
• Perform onsite installation, configuration, and replacement of end-user computing equipment and peripherals.

Requirements

• 5+ years of advanced technical support experience with Windows, macOS, iOS, and Android.
• 5+ years of experience administering Active Directory accounts and access.
• 5+ years of experience supporting Microsoft Windows and M365 applications.
• 5+ years of experience using ITSM systems like BMC Helix (Remedy).
• 3+ years of experience troubleshooting remote access software and VPN solutions.
• Must have authorization to work in the United States.

Nice to have

• CompTIA certifications (A+, Network+, or Security+).
• Microsoft 365 or ITIL Foundation certification.
• Associate or Bachelor’s degree in IT, Computer Science, or a related field.
• Advanced PowerShell and Power BI skills.

Culture & Benefits

• Comprehensive Health Care Plan including Medical, Dental, and Vision.
• Retirement Plan (401k).
• Life Insurance, Short-Term, and Long-Term Disability.
• Paid Time Off and Family Leave (Maternity, Paternity).
• Strong emphasis on training and professional development.