Tier II Support Technician (Windows/macOS)

TL;DR

Tier II Support Technician (Windows/macOS/iOS/Android): Providing advanced technical support for end users with an accent on hardware, software, access, and connectivity troubleshooting. Focus on administering Active Directory, managing MDM platforms, and resolving escalated technical incidents in a federal consulting environment.

Location: Must be authorized to work in the United States; requires onsite hardware support and equipment deployment.

Company

hirify.global is a mission-driven organization delivering technology-enabled solutions to customers across the defense, civilian, and homeland security sectors.

What you will do

• Provide Tier II technical support for escalated hardware, software, connectivity, and mobile device issues across Windows, macOS, iOS, and Android.
• Administer Active Directory user accounts, group memberships, permissions, and access requests.
• Configure and troubleshoot mobile devices using MDM platforms such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
• Support Microsoft 365 applications, SharePoint, and Exchange Online.
• Manage incident, change, and knowledge records within ITSM platforms like BMC Helix or Remedy.
• Perform onsite equipment deployment and hardware relocation, including moving equipment up to 50 pounds.

Requirements

• Authorization to work in the United States is required.
• 5+ years of experience supporting Windows, macOS, iOS, and Android operating systems.
• 5+ years of experience administering Active Directory and supporting Microsoft 365 applications.
• 3+ years of experience supporting clients via remote access software and VPN technologies.
• Experience using incident and knowledge management systems (e.g., BMC Helix or Remedy).
• Proficiency with TCP/IP troubleshooting tools and protocol commands.

Nice to have

• CompTIA certifications (A+, Network+, or Security+).
• Microsoft 365 or ITIL Foundation certifications.
• College degree in IT, Computer Science, Information Systems, or a related field.

Culture & Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k) and Life Insurance.
• Paid Time Off and Family Leave (Maternity, Paternity).
• Short-Term and Long-Term Disability insurance.
• Dedicated training and professional development opportunities.