Senior Research Director (Customer Success)

TL;DR

Senior Research Director (Customer Success): Leading the North America Brand Consulting team to drive innovation and excellence in brand tracking research with an accent on client relationship management, strategic consultation, and team mentorship. Focus on delivering fact-based insights, managing complex project portfolios, and fostering professional growth within the research team.

Location: Must be based in the US

Salary: $99,800–$130,000

Company

NIQ is a global leader in consumer intelligence, providing comprehensive insights into buying behavior through advanced analytics and state-of-the-art platforms.

What you will do

• Build and maintain strong client relationships while providing premium fact-based consultation.
• Manage project budgets, timelines, and client expectations throughout all phases of research.
• Develop comprehensive questionnaires and presentations that translate data into actionable business insights.
• Mentor and train junior staff, providing guidance on project execution and critical thinking.
• Collaborate with internal stakeholders to support business development and practice growth.
• Drive process improvement initiatives to enhance team efficiency and service quality.

Requirements

• Must be based in the US at the time of application.
• Minimum of 5-7 years of experience in brand and ad tracking research.
• Proven leadership and team management experience.
• Bachelor’s degree in business, mathematics, or a related scientific field.
• Excellent presentation and client-facing communication skills.
• Strong ability to manage multiple projects with varying timelines.

Culture & Benefits

• Flexible working environment.
• Comprehensive health insurance and life insurance.
• Industry-leading parental leave.
• Education support and LinkedIn Learning access.
• Employee Assistance Program (EAP) and volunteer time off.