Customer Support Specialist (iGaming)

TL;DR

Customer Support Specialist (iGaming): Providing high-quality assistance to users of a white-label casino and sportsbook platform with an accent on resolving technical inquiries and gathering product feedback. Focus on managing live chat interactions, reporting product malfunctions, and ensuring a seamless user experience across diverse global markets.

Location: Remote (Global, with a preference for EU time zone alignment)

Company

hirify.global is a provider of cutting-edge white-label casino and sportsbook solutions, offering a vast library of games and services to the global iGaming industry.

What you will do

• Respond to incoming customer requests via live chat.
• Identify user needs and assist with platform features.
• Analyze and report product malfunctions to relevant teams.
• Follow up with customers to ensure technical issues are resolved.
• Gather and share customer feedback with Product, Sales, and Marketing departments.

Requirements

• Proficiency in English is required.
• Previous work experience in a support role.
• Excellent communication and teamwork skills.
• Strong PC skills and multi-tasking abilities.
• High attention to detail.
• Flexibility to work in different shift schedules (day, evening, night) and on weekends.

Nice to have

• Experience in the sports betting or gambling industry.

Culture & Benefits

• Full-time remote work opportunity.
• Competitive salary.
• 28 days of leave per year plus seniority leave.
• Supportive international team environment.
• Opportunities for professional growth and career advancement.

Hiring process

• Online Assessment.
• Introductory Call.
• Hiring Manager Round.
• Reference check.
• Offer letter.