Gaming Support Agent - EMEA

Location: Remote from Albania, Algeria, Kazakhstan, Kosovo, Nigeria, Tunisia, or Uzbekistan

Company

hirify.global is a remote-first customer experience company supporting gaming and technology brands through distributed customer and player support teams.

What you will do

• Handle customer support issues for an assigned game studio.
• Help players resolve account and technical issues.
• Respond to purchase- and gameplay-related queries.
• Stay current with new projects, updates, past releases, and brand guidelines.
• Work with support agents under the guidance of a Team Lead and Operations Manager.

Requirements

• Advanced English proficiency, minimum C1
• Residence in Albania, Algeria, Kazakhstan, Kosovo, Nigeria, Tunisia, or Uzbekistan
• In-depth gaming knowledge and strong interest in video games.
• Fast learning, initiative, and strong troubleshooting skills.
• A modern gaming PC or laptop and a quiet dedicated workspace at home.
• Internet speed of at least 15 Mb/s download and upload, latency below 120 ms, at least 8 GB RAM, Windows 11, and the specified CPU and GPU performance levels.

Nice to have

• Experience in a customer service environment.

Culture & Benefits

• 100% remote work with no commuting or travel costs.
• International environment with colleagues from more than 80 countries and 25+ languages.
• Digital tools, comprehensive onboarding, and access to online training courses.
• Learning and career development initiatives throughout the year.
• Employee engagement activities and communities including hirify.global Gamers, Pride, and Women of hirify.global.