Gaming Support Agent (Gaming)

TL;DR

Gaming Support Agent (Gaming): Providing customer support for game studios by resolving account, technical, and gameplay issues with an accent on technical troubleshooting and player experience. Focus on diagnosing technical software issues, managing purchase queries, and ensuring high player satisfaction.

Location: Remote; must be based in Albania, Algeria, Kosovo, Nigeria, or Tunisia

Company

A remote-first CX company founded in 1998 that represents major gaming and tech brands to improve player experience.

What you will do

• Handle customer support issues for assigned game studios.
• Resolve account, technical, purchase, and gameplay-related queries.
• Collaborate with Team Leads and Operations Managers to maintain service quality.
• Stay updated on client projects, newest releases, and branding.
• Complete training modules to improve support and troubleshooting skills.

Requirements

• English: minimum C1 level (advanced)
• Location: Must be based in Albania, Algeria, Kosovo, Nigeria, or Tunisia
• In-depth gaming knowledge and passion for video games.
• Dedicated quiet workspace within your residence.
• Modern gaming PC with Windows 11, 8GB+ RAM, and specific CPU/GPU benchmarks.
• Stable internet connection (15 Mb/s up/down, latency < 120 ms).

Nice to have

• Previous experience in a customer service environment.

Culture & Benefits

• 100% remote work flexibility with no commute.
• Inclusive and diverse culture with colleagues from 80+ countries.
• Access to a comprehensive library of online training courses.
• Year-round learning and career development initiatives.
• Employee engagement activities and internal communities such as hirify.global Gamers or Pride.