Customer Service Agent (Gaming)

Location: Hybrid role based in Lansing, Michigan, United States; must travel to the office for at least 50% of scheduled shifts. Relocation package is not available.

Company

hirify.global creates player experiences and operates in the gaming industry.

What you will do

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues involving computer, tablet, and mobile applications.
• Handle inbound calls, real-time chats, emails, and outbound calls.
• Communicate special marketing offers to VIP customers.
• Share feedback about service failures and customer concerns.
• Maintain customer confidentiality, follow protocols, achieve daily contact targets, and keep chat and phone inquiry SLAs under 45 seconds.

Requirements

• 0–2 years of inbound or support call center experience preferred.
• At least 21 years old and able to work a hybrid schedule with reliable internet and regular office attendance.
• High school diploma or equivalent experience; some college is preferred.
• Excellent written, verbal, interpersonal, grammatical, and data-entry skills.
• Advanced computer and Windows Office knowledge, typing speed of at least 90 words per minute, and experience troubleshooting computers, smartphones, and tablets.
• Ability to work independently, manage time effectively, maintain discretion, and perform in a fast-paced environment.

Culture & Benefits

• Multiple full-time shifts are available: 7:00 AM–3:30 PM ET, 12:00 PM–8:30 PM ET, and 3:00 PM–11:30 PM ET.
• Collaborative customer-focused environment with opportunities to contribute to player experiences.
• Potential eligibility for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, and insurance coverage.
• Specific compensation and benefits details are discussed during recruitment.