Customer Service Agent (iGaming)

TL;DR

Customer Service Agent (iGaming): Delivering high-quality support to global customers across 9 gaming brands via live chat, email, and phone with an accent on problem-solving and compliance. Focus on enhancing the gambling experience, guiding users through digital platforms, and ensuring adherence to safety and regulatory standards.

Location: Based in Malta (Flexible Hybrid)

Company

hirify.global is one of Europe’s leading betting and gaming operators, managing a diversified portfolio of iconic brands with over 5,000 employees across fifteen regulated markets.

What you will do

• Deliver customer support in Dutch and English via LiveChat, email, and telephone.
• Guide players through the website and mobile app platforms to assist with services and products.
• Collaborate with Player Safety, Payments, and CRM departments to ensure a safe gambling experience.
• Gather and provide customer feedback to help improve overall product experiences.
• Ensure strict adherence to Governance, Risk & Compliance (GRC) obligations and report non-compliance.
• Contribute to team projects and identify innovative practices to improve support activities.

Requirements

• Fluency in Dutch and English (both spoken and written) is essential.
• Must be based in Malta.
• Proven experience in complex problem solving.
• Ability to multitask effectively in a fast-paced environment.
• Good understanding of basic internet and technical concepts.
• Responsible and reliable team player mentality.

Culture & Benefits

• Flexible hybrid working model with the option for 6 weeks of fully remote work.
• Annual €500 well-being allowance.
• Private health insurance and subsidized meals.
• 24 days of holiday plus public holidays.
• Dedicated career development plan and anniversary awards.
• Friendly atmosphere within a modern office environment.