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2 дня назад

Customer Support Team Leader (iGaming)

Формат работы
remote (только Argentina)
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
Argentina
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Support Team Leader (iGaming): Leading and overseeing customer support operations for the Latin American region with an accent on regional strategy, team performance, and operational scalability. Focus on managing supervisors, analyzing KPIs, and collaborating with cross-functional stakeholders to optimize the customer experience.

Location: Remote, must be based in Argentina

Company

hirify.global is an international online gaming company providing sports betting and casino services with a strong focus on the Latin American market, developing its own games and internal platforms.

What you will do

  • Lead and oversee regional customer support operations, managing Supervisors and their respective teams of agents.
  • Define and execute regional support strategies aligned with company objectives, service standards, and growth targets.
  • Monitor team performance across chat, tickets, and calls to ensure productivity and quality.
  • Analyze operational data and KPIs to identify trends, risks, and opportunities for improvement.
  • Oversee the handling of high-level escalations and critical incidents, ensuring timely resolution.
  • Collaborate with Product, Payments, Compliance, and Risk teams to enhance the overall customer experience.

Requirements

  • Proven experience as a Team Leader, Operations Manager, or Senior Supervisor in customer support or iGaming.
  • Demonstrated experience managing multi-level support teams and supervisors.
  • Strong understanding of customer support operations, KPIs, and service quality frameworks.
  • Advanced analytical skills for data-driven strategic decision-making.
  • Experience with CRM systems, ticketing platforms, and performance analytics tools.
  • Must be based in Argentina.

Culture & Benefits

  • Global medical coverage and a strong focus on health and wellness.
  • Comprehensive benefits programs including compensation for gym, stomatology, and psychological services.
  • Performance-driven rewards and growth opportunities.
  • Dynamic work environment within a fast-paced international company.

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Categories

Customer Support Specialist jobsiGaming jobs