Provider Success Manager (Healthcare)

TL;DR

Provider Success Manager (Healthcare): Serve as primary relationship owner and operational liaison for provider network partners, driving satisfaction, retention, and performance through seamless collaboration and issue resolution. Focus on building long-term partnerships, optimizing operations, and aligning providers with organizational goals via cross-functional strategies and data insights.

Hybrid in Chicago, IL or Dallas, TX (3x per week in office); Travel required

Company

hirify.global is the specialty care platform connecting people with top specialists nationwide for surgery, cancer care, infusions, and more, delivering quality care and cost savings to employers and workforces.

What you will do

• Act as main point of contact for provider clinical and administrative teams, building long-term relationships through regular check-ins and on-site visits.
• Oversee provider onboarding and resolve day-to-day issues by partnering cross-functionally.
• Develop strategies to enhance provider satisfaction, retention, performance, utilization, and revenue growth.
• Identify opportunities to streamline operations and inform product/service improvements from provider insights.
• Collaborate with care, claims, product, and marketing teams to meet provider needs and improve workflows.
• Maintain accurate CRM records and support provider engagement campaigns.

Requirements

• Bachelor’s degree required
• Experience interacting directly with surgeons and key executives in provider organizations.
• 3+ years in client/provider relationship development roles.
• Direct experience handling portfolios of physician practices, Ambulatory Surgery Centers, and hospitals.
• Strong analytical skills, process-driven approach, leadership, and influence management.
• Excellent verbal/written communication; thrive in fast-paced, matrixed, startup-like environment.
• Ability to engage interpersonally at all organizational levels, including C-suite.

Nice to have

• Sales technology and CRM proficiency.
• Service-oriented, resourceful, tenacious, proactive mindset with GRIT.

Culture & Benefits

• Medical, dental, vision insurance; short- and long-term disability; life insurance.
• 401k with company match.
• Paid time off and paid parental leave.
• Team culture emphasizing LOGIC, INCLUSION, GRIT, HUMANITY, TRUTH, and collaboration (LIGHT pillars).