Team Lead, Client Service Manager (Healthcare)

TL;DR

Team Lead, Client Service Manager (Healthcare/AI): Leading and mentoring a team of Client Service Managers to facilitate the adoption of Precision Engagement AI solutions in healthcare settings with an accent on operational leadership and client relationship management. Focus on driving clinical outcome improvements, managing complex hospital accounts, and ensuring seamless technical integration of patient care tools.

Location: United States. Must be able to travel to multiple client sites and conduct daily onsite rounds.

Salary: $75,000 - $80,000 base + bonus

Company

GW RhythmX is an AI-native healthcare company focusing on precision care orchestration and patient engagement to help health systems deliver optimized care.

What you will do

• Mentor and lead a team of Client Service Managers, acting as the first point of escalation for client strategies and issue resolution.
• Cultivate and sustain high-level relationships with nursing staff, medical center administrators, and technical support.
• Develop and execute strategic plans to improve clinical outcomes using AI-powered patient care tools.
• Manage the deployment of system features, conducting training sessions and daily rounds within hospital units.
• Oversee project management for development and configuration requests, ensuring quick resolution of operational issues.
• Monitor system performance and serve as the primary contact for hardware and software technical challenges.

Requirements

• Previous experience working within a hospital environment is required.
• Previous experience as a Client Service Manager (minimum 1 year preferred).
• Bachelor’s degree in nursing, business, or a healthcare-related field.
• Experience leading training sessions with clinical staff and familiarity with healthcare quality metrics (e.g., HCAHPS).
• Ability to travel to multiple client sites and company offices as needed.
• Must be willing to undergo a federal government background check and regular drug testing.

Nice to have

• Previous supervisory experience.

Culture & Benefits

• Comprehensive health benefits and financial well-being tools, including 401(k) and incentive plans.
• Generous paid time off and a variety of paid leave programs.
• Professional development through internal education programs.
• Perks including cell phone subsidy, fitness reimbursement, and pet insurance.
• Supportive work environment with casual offices, snacks, and peer recognition programs.