NIHL Admin Team Leader (Insurance)

TL;DR

NIHL Admin Team Leader (Insurance): Managing the operational aspects of the hire car provision business with an accent on service delivery, compliance, and team leadership. Focus on optimizing KPIs, overseeing financial budgets, and improving operational efficiency through technology.

Location: Hybrid (Must be based in the United Kingdom)

Company

A specialist professional services and technology firm partnering with insurance and highly regulated global businesses to manage risk and transform core business processes.

What you will do

• Oversee daily team deliverables, including client management, capacity, and overall service delivery.
• Manage, train, and motivate a team of Team Leaders and administrators through regular performance reviews.
• Ensure high standards of customer service by promptly addressing client enquiries and complaints.
• Support the Operations Manager in managing operational budgets and identifying cost-saving opportunities.
• Leverage technology and system improvements to enhance operational efficiency.
• Implement risk management strategies to minimize operational disruptions.

Requirements

• Proven experience in leadership, mentoring, and coaching high-performing teams.
• Ability to use data and knowledge to challenge assumptions and drive operational change.
• Experience managing relationships with internal and external customers and suppliers.
• Strong understanding of security, health and safety, and governance protocols.
• Ability to ensure adherence to legal, compliance, and regulatory requirements.
• Location: Must be based in the United Kingdom

Culture & Benefits

• Reward platform providing discounts for over 800 retailers.
• 25 days holiday (increasing with service) with an option to purchase up to 5 extra days.
• Funding for professional qualifications and access to a leadership training programme.
• Pension scheme with 5% employer contribution and 4x life assurance.
• Comprehensive wellbeing support including a 24/7 confidential helpline and flexible working policies.
• Inclusive employment policies covering menopause, fertility, and sabbatical options.

Hiring process

• Initial application and CV review.
• Introductory phone call followed by a formal interview.
• Offer and hiring stage.