Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the full customer lifecycle from onboarding through renewals with an accent on driving product adoption, retention, and expansion. Focus on building trusted relationships, facilitating technical training, and collaborating with cross-functional teams to ensure customer satisfaction.

Location: Must be based in Spain (Remote)

Company

hirify.global is a global software company dedicated to creating better work experiences through a unified platform for workplace communication and management.

What you will do

• Own the end-to-end customer experience, focusing on software adoption, value realization, and retention.
• Conduct regular check-in meetings to identify challenges and ensure smooth platform operation.
• Drive subscription renewal and expansion processes using established tools and resources.
• Collaborate with sales and marketing teams to identify expansion opportunities and develop case studies.
• Provide training sessions for technical and non-technical users and assist with product configuration.
• Serve as a customer advocate, escalating support tickets and facilitating timely technical resolutions.

Requirements

• Must be based in Spain.
• 3-5 years of professional experience in account management, sales, or customer success.
• Strong background in customer support, satisfaction, and retention strategies.
• Familiarity with Salesforce and ability to learn new software quickly.
• Excellent communication and interpersonal skills with the ability to multitask effectively.
• Technical inclination with a proactive, self-motivated approach to problem-solving.

Nice to have

• Experience in the SaaS industry.
• Degree in Business, Computer Science, or Information Technology.

Culture & Benefits

• Competitive salary with employer-paid medical, dental, and vision coverage.
• Flexible work schedules and remote-first culture.
• Mental health resources and a casual work environment.
• Quiet Fridays with no non-essential internal meetings.
• Company-provided laptop.