Staff Product Manager (Residential CRM)

TL;DR

Staff Product Manager (CRM): Defining and building the future of customer relationship management for the residential services industry with an accent on AI-powered workflows and customer growth. Focus on designing scalable data models, optimizing lead conversions, and integrating AI to enhance customer engagement.

Location: Must be based in the United States

Salary: $168,200 - $269,900 USD annually (depending on zone)

Company

A product company developing a next-generation AI-powered CRM platform tailored for high-volume residential service businesses.

What you will do

• Define and execute the product roadmap for a residential CRM platform, including data models, workflows, and AI capabilities.
• Lead customer discovery efforts with residential service businesses to identify pain points and growth opportunities.
• Build strategies to improve lead management, customer engagement, and revenue outcomes.
• Partner with engineering and design teams to deliver scalable and intuitive product experiences.
• Develop pricing and packaging strategies in collaboration with product marketing and finance.
• Collaborate with sales and customer success to improve commercial adoption, onboarding, and retention.

Requirements

• 7+ years of experience in product management with a proven track record of launching and scaling products.
• Deep experience with CRM platforms, marketing automation, or customer lifecycle products.
• Strong understanding of AI-first product development and practical applications of AI beyond simple feature integration.
• Experience with vertical SaaS products serving mid-market and enterprise customers.
• Ability to translate customer research into product strategy and prioritize impactful solutions.
• Must be based in the United States.

Culture & Benefits

• Competitive salary with annual bonus opportunities and equity participation.
• Company-paid medical, dental, and vision insurance options.
• 401(k) matching program, HSA, and FSA options.
• Flexible time off and fully remote work flexibility.
• Comprehensive onboarding, leadership development, and career growth programs.
• Parental leave, fertility, surrogacy, and adoption assistance.