Sales Systems Business Analyst (Salesforce)

TL;DR

Sales Systems Business Analyst (Salesforce): Delivering features within the Lead to Opportunity pillar to support seller productivity with an accent on Salesforce configuration, AI integration, and cross-functional requirement gathering. Focus on building complex Flows, reducing workflow friction, and managing M&A data migrations.

Location: Austin, Texas (Flexible/Hybrid)

Company

Canva is a global design platform redefining how the world experiences design.

What you will do

• Deliver features in the Lead to Opportunity pillar to enhance seller productivity.
• Collaborate with Sales Ops, Customer Success, and Finance to translate business needs into clear requirements and user stories.
• Build and configure Salesforce solutions, including complex Flows and automations.
• Identify and resolve workflow friction points using AI and system optimizations.
• Maintain data quality, uphold platform governance, and lead UAT sessions.
• Provide ongoing Salesforce admin support to stakeholders as a reliable go-to partner.

Requirements

• 3-5 years of hands-on Salesforce administration experience.
• Salesforce Certified Administrator certification is required, plus Advanced Administrator or Platform App Builder.
• Proficiency in Sales Cloud capabilities, including building Flows, validation rules, and reports.
• Experience with CI/CD processes and tools such as Gearset or Copado.
• Proven experience with M&A data migration from acquired companies into CRM.
• Must be based in the US (eligible for 401k and US health benefits).

Nice to have

• Familiarity with Salesloft, ZoomInfo, Gong, Workato, or Clay.
• Experience working in Agile environments and collaborating with development teams.

Culture & Benefits

• Competitive equity packages.
• Comprehensive health benefits plans and 401(k) retirement plan with company contribution.
• Inclusive parental leave policy supporting all parents and carers.
• Annual Vibe & Thrive allowance for wellbeing, social connection, and office setup.
• Flexible leave options to support personal recharge and wellbeing.