Manager - Customer Success (SaaS)

TL;DR

Manager - Customer Success (SaaS): Leading and scaling the Paris-based customer success team to ensure Enterprise and Mid-Market customers achieve measurable value with an accent on retention, expansion, and advocacy. Focus on building scalable data-driven frameworks, mentoring CSMs, and acting as an executive sponsor for strategic accounts.

Location: Hybrid in Paris, France (3 days in office: Monday, Wednesday, Thursday)

Company

hirify.global builds uncomplicated service software that delivers exceptional employee and customer experiences through AI-driven CX and IT solutions.

What you will do

• Lead and mentor a team of 6–8 Customer Success Managers.
• Drive customer retention, expansion, and advocacy across Enterprise and Mid-Market segments.
• Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks.
• Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy.
• Act as an executive sponsor for strategic accounts to foster outcome-driven relationships.
• Influence global Customer Success strategy by representing the Voice of the Customer.

Requirements

• 8+ years in Customer Success, Account Management, or Consulting within SaaS.
• 3+ years leading and scaling customer-facing teams, ideally across European markets.
• Proven record of driving retention and growth in Enterprise and Mid-Market accounts.
• Fluent in French.
• Must be based in Paris, France.
• Strong executive communication and analytical skills with experience in CS and BI tools.

Culture & Benefits

• Environment focused on enabling employees to find their true potential and passion.
• Commitment to diversity and equal opportunity across all backgrounds.
• Hybrid work model providing a balance between remote work and office collaboration.