Director, Strategic Accounts (AI)

TL;DR

Director, Strategic Accounts (AI): Developing and executing strategies to acquire and grow high-value enterprise accounts for a conversational AI platform with an accent on C-suite relationship management and value-based selling. Focus on building a strategic pipeline, collaborating with engineering for customized solutions, and influencing the product roadmap.

Location: Onsite in Amsterdam

Company

Decagon is a leading conversational AI platform that enables enterprises to deploy AI agents for personalized customer experiences across multiple channels.

What you will do

• Develop and execute a strategy to penetrate and close key strategic logos.
• Build trusted, high-level relationships with CX, Product, and Operations leaders.
• Analyze customer business challenges and strategic priorities to identify expansion opportunities.
• Partner with founders and engineering teams to deliver tailored AI solutions.
• Forecast and report on pipeline and revenue accurately.
• Provide market feedback to influence the product roadmap.

Requirements

• 7+ years of experience in strategic or enterprise sales.
• Proven track record of driving revenue growth with large, complex accounts.
• Expert-level communication, negotiation, and C-suite fluency.
• Consultative selling approach focused on value-based solutions.
• Bachelor's degree or equivalent professional experience.
• Must be able to work onsite in Amsterdam.

Nice to have

• Previous experience selling AI or customer experience/support software.

Culture & Benefits

• In-office culture focused on excellence and high velocity.
• Flexible "take what you need" vacation policy.
• Comprehensive medical, dental, and vision insurance for employees and families.
• Retirement planning (401K, pension) and life/disability benefits.
• Parental leave and family-building benefits through Carrot.
• Daily lunches and snacks provided in the office.