Director, Strategic Accounts (AI)

TL;DR

Director, Strategic Accounts (AI): Developing and executing strategies to acquire and grow key strategic logos for a conversational AI platform with an accent on enterprise sales and C-suite relationship management. Focus on building a high-value pipeline, delivering tailored AI solutions, and influencing the product roadmap based on customer insights.

Location: Onsite in France

Company

Decagon is a leading conversational AI platform that enables enterprises to deploy AI agents for personalized customer interactions across multiple channels.

What you will do

• Develop strategies to break into and close key strategic logos for the company.
• Build trusted relationships with CX, Product, and Operations leaders at all levels of the customer organization.
• Analyze customer business challenges and strategic priorities to uncover expansion opportunities.
• Collaborate with founders and engineering teams to deliver tailored, customized AI solutions.
• Forecast and accurately report on pipeline and revenue.
• Provide feedback and insights to product leadership to influence the company's roadmap.

Requirements

• 7+ years of experience in strategic or enterprise sales.
• Proven track record of growing revenue and expanding business with large, complex accounts.
• Strong communication, negotiation, and presentation skills for C-suite engagement.
• Consultative selling approach focused on value-based solutions.
• Bachelor's degree or equivalent work experience.
• Must be based in France and work from the office.

Nice to have

• Previous experience selling AI or customer support/experience software.

Culture & Benefits

• Flexible "take what you need" vacation policy.
• Comprehensive medical, dental, and vision benefits for employees and their families.
• Life insurance and disability benefits.
• Retirement plan (e.g., 401K, pension).
• Parental leave and fertility/family building benefits through Carrot.
• Daily lunches and snacks provided in the office.