Director, AMER Renewals (SaaS)

TL;DR

Director, AMER Renewals (SaaS): Leading the renewals strategy and team for the Americas region with an accent on maximizing customer retention, minimizing churn, and driving revenue growth. Focus on scaling operational excellence, managing high-value enterprise negotiations, and mentoring a distributed team of renewal managers.

Location: Remote (US) or Hybrid in Atlanta, GA. Travel required: 25%.

Salary: $193,687.50–$322,812.50 per year.

Company

hirify.global is an AI-driven digital work platform providing unified endpoint management, virtual apps, and security solutions for flexible work environments.

What you will do

• Define and execute renewal strategies and playbooks across premier, strategic, and corporate customer segments.
• Maintain accurate revenue forecasting and provide executive-level insights into renewal performance and risk.
• Proactively identify at-risk accounts and lead churn mitigation plans in collaboration with internal stakeholders.
• Establish operational cadences for pipeline hygiene and performance reviews to optimize team productivity.
• Hire, train, and mentor a team of approximately 30 renewal managers and specialists.
• Partner with field sales, finance, legal, and customer success teams to drive optimal customer outcomes.

Requirements

• 8–10+ years of experience in SaaS renewals, account management, or customer success.
• 3–5 years in a senior leadership role managing renewals or customer retention.
• Experience managing co-located and remote teams across multiple time zones.
• Deep understanding of subscription metrics including ARR, IQRR, FRR, and GRR.
• Proven track record in high-volume, high-value enterprise-level negotiations.
• Must be eligible to work in the US without sponsorship.

Culture & Benefits

• Competitive base salary with eligibility for corporate bonus programs.
• Comprehensive benefits including health insurance, 401k with matching, and disability insurance.
• Employee ownership opportunities and paid time off.
• Commitment to a fair, consistent, and secure hiring process.
• Focus on core values: alignment, trust, inclusiveness, efficiency, and customer value.