Bilingual Personal Injury Care Coordinator (Legal)

TL;DR

Bilingual Personal Injury Care Coordinator (Legal/Medical Admin): Overseeing scheduling and legal communications for patients seeking non-surgical pain relief with an accent on patient journey management and cross-functional coordination. Focus on managing referrals, insurance authorizations, and medical record tracking.

Location: Remote. Schedule: 8:30 AM - 5:00 PM PST

Company

hirify.global is a professional staffing and outsourcing partner providing specialized remote talent to global clients.

What you will do

• Manage the end-to-end patient journey, including referrals, screenings, and patient chart creation.
• Coordinate scheduling for initial appointments, follow-ups, depositions, and MRI reviews.
• Handle email correspondence regarding billing, ancillary service approvals, and medical record requests.
• Act as the primary liaison between case managers, attorney offices, interpreters, and medical partners.
• Maintain data accuracy by updating trackers, Tebra alerts, JotForms, and spreadsheets.
• Provide Spanish translation support for treatment updates, billing details, and reports.

Requirements

• Fluent spoken English and Spanish (C1+) for translation and communication.
• 5+ years of general office experience.
• 2+ years of experience working with law firms and EHR systems.
• Intermediate proficiency in Microsoft Office 365 (Word, Excel, Teams, Outlook).
• Ability to handle multiple phone calls simultaneously.
• Must have an extra monitor and Adobe access.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.