Clinic Operations Coordinator (Healthcare)

TL;DR

Clinic Operations Coordinator (Healthcare): Managing virtual front desk and patient operations for a US-based primary care company with an accent on patient scheduling and EHR workflows. Focus on ensuring zero missed calls, optimizing clinician time, and maintaining high-quality patient experiences through reliable communication.

Location: Must be based in LATAM or the Philippines. Work schedule must align with US Eastern Time (EST).

Company

hirify.global connects top global talent with high-growth US and EU startups.

What you will do

• Serve as the virtual front desk, answering and routing inbound patient calls.
• Manage complex patient scheduling, including new appointments, reschedules, and cancellations.
• Execute EHR workflows for medication refills, referrals, and documentation follow-ups.
• Monitor and respond to patient communications via email and text.
• Generate and format monthly practice performance reports from the EHR system.

Requirements

• 2+ years of experience in medical front desk, clinic coordination, or patient support.
• Hands-on experience operating an EHR system.
• Proven ability to manage high-volume inbound communication across multiple channels.
• Experience with patient scheduling and documentation workflows.
• English: C1+ level required for patient-facing voice and written communication.
• Location: Must be based in LATAM or the Philippines.

Nice to have

• Experience with Athenahealth workflows and reporting.
• Proficiency with Dialpad or similar VoIP clinic phone systems.
• Experience supporting multiple providers or practices concurrently.
• Background in primary care, family medicine, or outpatient clinics.

Culture & Benefits

• Fully remote work environment.
• Competitive salary based on experience.
• HMO coverage for Philippines-based employees after 3 months.
• Direct mentorship from international industry experts.
• Access to learning and professional development resources.
• Generous PTO in accordance with company policy.

Hiring process

• Application and screening.
• Skills assessment and Topgrading interview.
• Client interview and job offer.