Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing client success delivery for a portfolio of U.S. parking products with an accent on account health, retention, and product adoption. Focus on building product fluency across the JPV suite, managing renewals, and coordinating cross-functional feedback between clients and internal teams.

Location: Hybrid. Must be based in Dallas, Philadelphia, or New York City. Ability to travel to customer launches and support visits is required.

Company

hirify.global is a premier partner offering B2B and B2C parking solutions to simplify the parking experience for venues, councils, and drivers.

What you will do

• Own client success for a book of accounts, leading onboarding, adoption, and renewal support.
• Maintain deep product knowledge of the JPV suite (Permits, On Demand, EnforcePlus, etc.) to troubleshoot and support clients.
• Contribute to the creation of team documentation, runbooks, and onboarding materials as they develop.
• Partner with Engineering, Product, and Commercial teams on client feedback, escalations, and expansion signals.
• Conduct regular account check-ins and business reviews with professionalism and executive-level communication.

Requirements

• 2 to 4 years of experience in customer success, account management, or client-facing SaaS roles.
• Based in Dallas, Philadelphia, or New York City.
• Strong written and verbal communication skills suitable for C-suite and operations-level interactions.
• Highly analytical, process-oriented, and data-driven approach.
• Strong commercial instincts and comfort managing multi-stakeholder accounts.

Nice to have

• Experience in mobility, real estate, or operations-heavy industries.

Culture & Benefits

• Unlimited PTO policy.
• Comprehensive medical and dental coverage through Cigna, including HSA options.
• 401(k) retirement and savings plan.
• Generous parental leave policy and fertility support via ARC Fertility.
• Dallas office perks: complimentary barista, catered breakfast and lunch (Tue-Thu), and weekly social events.