Solutions Performance Manager (Automotive SaaS)

TL;DR

Solutions Performance Manager (Automotive SaaS): Driving product adoption and operational efficiency for dealership customers with an accent on DMS, CRM, and service workflows. Focus on translating performance metrics into actionable recommendations and optimizing dealership KPIs.

Location: Virtual US (Must be based in the US). Requires 60-75% travel for on-site customer visits.

Company

hirify.global is a global provider of automotive SaaS solutions focused on dealership operations and performance.

What you will do

• Lead product adoption and utilization for DMS, CRM, Service, and Marketing platforms.
• Analyze dealership performance metrics to deliver actionable optimization recommendations.
• Conduct on-site and virtual coaching to improve technician efficiency, lead response times, and close rates.
• Collaborate with Account Managers on QBRs to demonstrate ROI and present product roadmaps.
• Provide field insights to Product and Engineering teams to identify feature gaps and workflow challenges.
• Support renewal readiness by driving proactive value realization for strategic accounts.

Requirements

• 3-7+ years of experience in automotive SaaS, dealership operations, training, or consulting.
• Deep working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
• Hands-on experience with automotive technologies such as DMS, CRM, or service scheduling platforms.
• Strong skills in coaching, process improvement, and data analysis.
• Must be based in the United States.
• Ability to travel 60-75% of the time depending on territory and customer needs.

Nice to have

• Familiarity with major DMS providers like CDK, Reynolds, Dealertrack, or Tekion.
• Experience with CRM platforms such as Elead, VinSolutions, or DealerSocket.
• Background in BDC operations, service lane management, or dealership marketing.
• Proven ability to present insights to executive audiences (GMs, Dealer Principals).

Culture & Benefits

• Full-time employment with a consultative, data-driven approach.
• High-impact role acting as the product and performance engine for the assigned territory.
• Collaborative environment working across Account Management, Product, and Engineering.
• Equal opportunity employer complying with federal and state fair employment practices.