Deputy Head Of IT Global Control Tower

TL;DR

Deputy Head of the IT Global Control Tower (IT Operations): Driving the evolution, maturity, and expansion of the Global Control Tower operating model with an accent on operational excellence, governance, and standardization. Focus on leading cross-functional initiatives, optimizing service reliability, and managing geographically distributed teams to transform the GCT into a key enabler of performance.

Location: Madrid (Onsite)

Company

hirify.global is a global leader in employee benefits and engagement, shaping sustainable and personalized employee experiences for millions of people across 29 countries.

What you will do

• Strengthen the Global Control Tower operating model and enhance existing capabilities.
• Drive expansion of the GCT mandate across new services, countries, and operational domains.
• Lead initiatives focused on operational excellence, governance, standardization, and automation.
• Ensure alignment of the Control Tower with business and technology priorities.
• Collaborate with geographically distributed teams to foster engagement and performance.
• Drive continuous improvement and transformation initiatives across the organization.

Requirements

• Bachelor's or Master's degree in IT, Engineering, or Computer Science.
• 8+ years of experience in IT Operations, Service Management, or IT Transformation.
• Fluent English (written and spoken) is mandatory.
• Proven experience improving operating models and governance frameworks.
• Strong understanding of Incident, Problem, Change, and Service Management practices.
• Ability to lead, motivate, and develop remote and multicultural teams.

Nice to have

• ITIL certification or equivalent Service Management qualification.
• Proficiency in French, Spanish, or Portuguese.
• Experience managing external partners.

Culture & Benefits

• Work within an inclusive, diverse team of 5,000 experts across 29 countries.
• Opportunity to experiment with new ideas and digital experiences.
• Commitment to sustainability, diversity, and local economies.
• Support for career growth and professional development.
• Collaborative international work environment.