Account Manager (CRM)

TL;DR

Account Manager (CRM): Overseeing the end-to-end management of CRM marketing campaigns for a key client with an accent on campaign execution, customer engagement, and performance reporting. Focus on implementing onsite, in-app, and email initiatives while coordinating between creative teams and client stakeholders.

Location: Hybrid in Berlin, Germany

Company

hirify.global is a global digital agency combining deep technical expertise and marketing innovation to help brands grow in the digital age.

What you will do

• Implement and manage CRM marketing initiatives across onsite, in-app, push notifications, and email channels.
• Oversee campaigns from the initial creative brief to final execution, ensuring strategic alignment.
• Handle all operational aspects of campaign set-up and delivery in collaboration with internal client teams.
• Monitor and optimize CRM activities to maximize customer engagement and conversion.
• Provide detailed performance reports and insights to Marketing Managers to refine future strategies.
• Act as the primary point of contact for the client's CRM needs throughout the campaign process.

Requirements

• Experience managing end-to-end CRM-driven digital campaigns.
• Solid understanding of data-driven CRM marketing, including segmentation and onsite promotions.
• Fluency in both German and English is required.
• Expertise in writing clear, actionable creative briefs for CRM projects.
• Strong communication skills and the ability to act as a trusted partner to the client.
• High level of organization and ability to manage multiple projects in a fast-paced environment.

Culture & Benefits

• 29 vacation days per year, exclusive of bank holidays.
• Flexible, hybrid working policy.
• Opportunities for professional growth via training, development, and certifications.
• Participation in the global annual hirify.global® Cares Month to support local charities.
• Exposure to a diverse portfolio of local and global clients across various industries.