Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing a customer base of direct-to-consumer brands by optimizing their growth journeys and integrating new product launches with an accent on relationship management and customer-centric product feedback. Focus on onboarding new clients, aligning internal stakeholders, and leveraging analytical skills to drive customer success.

Location: Berlin, Germany

Salary: €54,000 – €74,000 OTE

Company

hirify.global is a leading European operations platform that streamlines e-commerce operations for innovative brands through a combination of technology and a curated partner network.

What you will do

• Consult customers on growth strategies, optimization levers, and market entries.
• Build and maintain end-to-end relationships with decision-makers across a dedicated customer base.
• Collaborate with the product team to translate customer feedback into product improvements.
• Manage the onboarding process for new customers to ensure a high-quality initial experience.
• Work within a pan-European team to support fast-growing DTC brands.

Requirements

• 2-5 years of experience in B2B Account Management, Sales, or Business Development.
• Fluent German and English (C2).
• Experience working within a Start-Up, Software, or SaaS environment.
• Strong analytical and empathetic communication skills.
• Must be based in Berlin.

Nice to have

• Logistics industry experience.

Culture & Benefits

• 30 vacation days per year and a 20-day paid sabbatical every three years.
• Competitive salary with an equity incentive plan (EIP).
• Flexible working hours and a monthly productivity budget.
• Office perks including weekly free lunch, snacks, and Urban Sports Club subsidy.
• High-performance culture with a meritocratic approach to career progression.