Customer Service Engineer (AV)

TL;DR

Customer Service Engineer (AV): Troubleshooting, diagnosing, and resolving technical issues for audiovisual and cinema systems with an accent on field repairs, maintenance, and installation. Focus on restoring system functionality, conducting on-site technical support, and providing system training to customers.

Location: Must be local to Des Moines, IA

Company

hirify.global creates award-winning light technology solutions and services that help partners and customers deliver unforgettable shared experiences.

What you will do

• Diagnose and research complex AV and cinema system issues both remotely and on-site.
• Perform emergency repairs, planned maintenance, installations, and decommissioning of systems at customer locations.
• Provide product and technical system training to customers to ensure effective equipment operation.
• Maintain accurate records of market inventory use and conduct inventory cycle counts.
• Deliver standard technical support via email, telephone, or on-site visits.
• Ensure full compliance with Health & Safety policies and defined service KPIs.

Requirements

• 3-5 years of relevant experience in technical support, networking, field service, or PC repair.
• 3-5 years of experience in the repair, maintenance, and theory of Digital projection and/or Audio systems.
• Must be local to Des Moines, IA.
• Ability to perform frequent domestic and international travel (approximately 80% of duties are on-site).
• Strong written and verbal communication and presentation skills.

Nice to have

• Experience with audio/video test and calibration equipment.
• Formal electrical or electronic troubleshooting training.
• Deep understanding of AV signal flow and analog/digital circuits.
• Ability to provide on-call support when necessary.

Culture & Benefits

• Competitive salary and employer-matched 401K pension plan.
• Comprehensive health and dental benefits.
• Paid vacation time.
• Opportunities to collaborate with global industry leaders on high-profile projects.