Contact Center Representative (US)

Location: Remote Charlotte (NC) / Charlotte, North Carolina, United States of America

Salary: 22.00 - 27.00 USD

Company

hirify.global provides personal and commercial banking services through contact centers and digital channels.

What you will do

• Provide positive, professional inbound customer service to resolve banking product and service issues efficiently.
• Engage customers via live chat, phone, email, and SMS to guide them through consumer banking services.
• Take ownership of customer concerns, resolve at first point of contact, and escalate when necessary.
• Perform due diligence to support accuracy of customer transactions, escalating non-standard or high-risk activity.
• Complete financial transactions (e.g., transfers, debit card disputes) accurately and efficiently.
• Support business objectives by suggesting process improvements and participating in performance, development, and cross-training activities.

Requirements

• High School Diploma or GED.
• 1+ years of experience in retail, customer service, banking, or contact center experience preferred.
• Ability to navigate multiple computer systems and applications quickly and accurately while meeting performance metrics.
• Digital literacy across devices (smartphones, tablets, laptops, headsets).
• Strong listening, communication, and relationship management skills to explain complex banking concepts clearly.
• Ability to adhere to a flexible schedule including weekends and holiday hours; onsite required for training and certain meetings/events.

Culture & Benefits

• Training and onboarding provided to support success in the role.
• Regular development conversations, performance discussions, and access to an online learning platform.
• Total Rewards package includes base salary, variable compensation/incentive eligibility, health and well-being benefits, savings and retirement programs, and paid time off.
• Supportive, diverse, and equitable workplace with a focus on client-facing experiences.

Hiring process

• Interviews scheduled for candidates of interest.
• Interview outcomes communicated to applicants by email or phone call.