Contact Center Loan Support Specialist (Banking)

Location: Buffalo, NY, United States; full-time onsite role with work on on-site equipment.

Salary: $18.00–$20.50 per hour, plus shift differentials for hours outside standard office operations.

Company

hirify.global provides banking and financial services, including retail loan products and customer support.

What you will do

• Support internal and external customers with questions and issues across mortgage, home equity, consumer, indirect, and credit card loan products.
• Deliver a high-quality customer experience while meeting service levels, quality standards, and performance targets.
• Resolve complex customer service issues and recommend appropriate solutions using a first-contact resolution approach.
• Educate customers about relevant products and services across multiple delivery channels.
• Coach and mentor newly hired team members during training.
• Work rotating extended hours and weekends to provide customer support.

Requirements

• High school diploma, associate's degree, or equivalent preferred.
• 2–3 years of internal or external customer service experience preferred.
• 2–3 years of banking or financial services experience preferred.
• Strong communication, active listening, attention to detail, judgment, and problem-solving skills.
• Ability to use Microsoft Office, department-specific applications, and on-site equipment.
• Ability to comply with company policies, procedures, and federal and state regulations.

Culture & Benefits

• Collaborative team environment focused on exceptional customer service.
• Benefits are available.
• Shift differentials are provided for qualifying hours worked outside standard office operations.
• Inclusive workplace and equal employment opportunity environment.