Senior Key Account Manager (Edtech)

TL;DR

Senior Key Account Manager (Edtech): Managing high-value enterprise partnerships for a childcare admin platform with an accent on expansion, retention, and strategic account growth. Focus on designing long-term account strategies, driving upsell opportunities, and aligning client needs with product development.

Location: Copenhagen, Denmark (Hybrid: default 4 days a week in office)

Company

SaaS platform designed to reduce administrative burdens for childcare educators and staff, allowing them to focus more on children.

What you will do

• Lead strategic ownership of enterprise and complex accounts with an executive-level approach.
• Develop long-term account strategies to drive retention and expansion across Netherlands and Nordics.
• Identify and close significant upsell opportunities through consultative commercial work.
• Manage the rollout and deployment of the platform across large customer groups.
• Design and deliver scalable training materials for nursery staff.
• Collaborate with Product, Sales, and CX teams to align internal roadmaps with client needs.

Requirements

• Fluent in spoken and written Dutch and English.
• 3+ years of experience in a similar key account management role.
• Proficiency in CRM tools such as Salesforce or HubSpot.
• Strong executive-level communication and stakeholder management skills.
• Ability to handle high-stakes challenges and escalations with confidence.

Culture & Benefits

• Competitive pension and private health insurance.
• $1000 personal development budget and unlimited book allowance.
• Clear career framework with dedicated coaching.
• High-quality work equipment, including noise-canceling headphones.
• Collaborative hybrid culture with flexibility for personal life.

Hiring process

• Introductory video call with People & Talent.
• GIA rational thinking test.
• Interviews with Head of KAM and General Manager.
• Case study and panel skills test.
• Reference check.