Senior Deal Desk Specialist (SaaS)

Location: Hybrid, based out of the Boston, MA office; requires 3 days onsite per week. Candidates must live within commutable distance to Boston.

Salary: USD 115,000–150,000 yearly.

Company

hirify.global develops a cloud-native digital employee experience platform combining real-time analytics, automation, and employee feedback across endpoints for IT teams.

What you will do

• Own end-to-end Deal Desk management, including queue management, deal reviews, decision-making, and output tracking.
• Define, measure, and report Deal Desk SLAs to improve turnaround and accountability.
• Review complex deals and recommend pricing, positioning, deal structures, and packaging approaches.
• Support Sales with deal-related questions, RFPs, RFQs, partner contract terms, and contract redlining.
• Maintain approval records and controls for deviations from standard terms and conditions.
• Document policies, deliver sales training, and support process design and system enhancement projects.

Requirements

• 5–7 years of relevant experience.
• Experience in the B2B SaaS software industry.
• Experience supporting Deal Desk operations and complex deals.
• Excellent communication and interpersonal skills, strong business acumen, ownership, and a results-driven mindset.
• Process- and systems-oriented approach with strong attention to detail, controls, data management, and data integrity.
• Ability to multitask in a fast-paced environment while meeting tight deadlines.
• Strong team-player skills and willingness to provide extensive business support.
• Bachelor's degree required.
• Strong command of Microsoft Office.

Nice to have

• Master's degree preferred.

Culture & Benefits

• Hybrid work model with flexible hours, structured onboarding, and unlimited vacation in addition to 15 vacation days, 11 company-paid holidays, and 3 volunteering days.
• US benefits include fully covered health, dental, and vision insurance, plus life insurance, long-term disability, and accidental death or personal loss coverage.
• Up to 16 weeks of paid leave for birthing parents or primary caregivers and 6 weeks for secondary caregivers.
• 401(k) plan with up to 4% company matching contributions and immediate vesting.
• Free access to professional training platforms and referral bonuses after three months of continuous employment.