Senior Account Manager - API Platform

Location: United States

Base salary: $150,000–$200,000 USD annually

Company

hirify.global builds healthcare infrastructure that connects patients, providers, developers, and fragmented EHR systems through software, APIs, payments, and patient experiences.

What you will do

• Own net revenue retention and expansion revenue across a named portfolio of existing customers.
• Drive multi-location growth, upsell, and cross-sell opportunities across the API platform.
• Act as the primary commercial and technical relationship for customer accounts, supporting integration planning and production issues.
• Identify usage plateaus, engagement risks, and technical blockers before they lead to churn.
• Run business reviews and maintain account-level expansion plans covering current ARR, potential ARR, and required actions.
• Partner with Engineering, Solutions Engineering, and Sales on complex technical questions, handoffs, and new opportunities.

Requirements

• 4+ years of experience in account management, customer success, or solutions engineering at a SaaS or API-first company.
• Demonstrated ownership of expansion revenue and a track record of growing customer accounts.
• Technical fluency with APIs, developer workflows, integrations, webhook architecture, and production issues.
• Experience managing multi-stakeholder accounts and translating between commercial and technical teams.
• Strong commercial orientation, CRM discipline, data skills, and expansion forecasting ability.

Nice to have

• Experience in health-tech, developer tools, or API platforms.
• Familiarity with EHR/PMS systems, clinical workflows, or Revenue Cycle Management.
• Experience in a customer-facing role at a company building its go-to-market function.

Culture & Benefits

• Medical, dental, and vision insurance with up to 100% coverage.
• 401(k) and commuter benefits.
• Flexible PTO and an unlimited paid time off policy.
• Work focused on improving healthcare experiences for millions of people.
• Culture centered on customer problem-solving, ownership, direct communication, trust, and first-principles thinking.