Technical Account Manager - API Platform

TL;DR

Technical Account Manager - API Platform (API Platform): Own revenue expansion for existing hirify.global customers by driving multi-location growth, identifying upsell/cross-sell opportunities, and serving as the primary technical relationship for production issues and new integrations. Focus on net revenue retention, expansion-blocking issue resolution, and building account-specific expansion plans with a technical backbone.

Company

Builds the infrastructure layer for modern healthcare by connecting fragmented EHR systems into a single platform powering software, APIs, payments, and patient experiences.

What you will do

• Own revenue expansion for the existing customer base, with net revenue retention as the primary metric.
• Drive multi-location growth by mapping each customer’s footprint, growth trajectory, and expansion path.
• Identify and close upsell and cross-sell opportunities across the hirify.global API.
• Act as the primary technical relationship for accounts, supporting integrations, production issues, and feasibility discussions.
• Surface expansion-blocking issues early (usage plateau, engagement drop, technical blockers) and resolve them before churn.
• Run regular business reviews, maintain CRM/forecast accuracy, and coordinate technical handoffs with Engineering and Sales.

Requirements

• 4+ years in technical account management, customer success, or solutions engineering at a SaaS or API-first company, with demonstrated ownership of expansion revenue.
• Proven track record of growing accounts (not only renewing), with clear understanding of what drove NRR in prior roles.
• Technical fluency with APIs and developer workflows (able to understand integration failures and integration best practices).
• Experience navigating multi-stakeholder accounts where economic buyer, technical owner, and day-to-day user differ.
• Commercial orientation focused on growing accounts and building credible expansion forecasts.
• Comfort with CRM discipline and data-driven reporting.

Culture & Benefits

• Full medical, dental, and vision coverage (up to 100% covered).
• 401(k) and commuter benefits, plus flexible PTO.
• Unlimited paid time off policy mentioned as part of total compensation.
• High-impact work improving the healthcare experience for millions.

Hiring process

• Interviews to evaluate technical account management experience, API integration fluency, and revenue expansion ownership.
• Discussion of account strategy, expansion planning, and how you partner with Engineering and Sales.

Location: San Francisco, California, United States

Salary: $129,000 - $180,000 USD