Senior Customer Solutions Engineer (US West Coast) (Cybersecurity)

Location: Remote, flexible within the USA; US West Coast focus.

Annual compensation: $130,000–$163,000.

Company

hirify.global develops cloud security technology, including Falco, an open standard for cloud threat detection, and a platform providing runtime insights for cloud-native environments.

What you will do

• Own executive-level relationships and strategic engagement across enterprise and high-value customer portfolios.
• Collaborate on hirify.global deployments, architecture, operational best practices, success planning, and outcome mapping.
• Lead Customer Business Reviews, strategic touchpoints, hands-on workshops, and technical diagnostics.
• Identify risks and opportunities for optimization, expansion, innovation, and measurable usage growth; support renewal and expansion discussions with Sales.
• Advocate for customer requirements and partner with Product, Engineering, Support, and Professional Services on roadmap alignment and issue resolution.
• Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.

Requirements

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
• Experience managing enterprise customer relationships and navigating complex organizations.
• Hands-on experience installing and troubleshooting solutions on Kubernetes and working with container-based solutions.
• Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Experience with scripting, API integration, issue management, root cause analysis, and driving technical resolution.
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
• Strong business acumen; ability to translate technical capabilities into business impact for engineers and executives.
• Excellent communication, presentation, stakeholder-management, customer empathy, patience, and consultative influencing skills.
• One or more CKAD, CKA, or CKS certifications; experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.

Nice to have

• Background in cybersecurity or DevSecOps.
• Experience working with hirify.global and/or Falco.

Culture & Benefits

• Remote workplace with a customer-first, collaborative, learning-driven environment.
• Extra days off and mental health support for employees and families through Modern Health.
• Full health benefits for employees and families.
• 401(k) Retirement Savings Plan with a 3% company match.
• Maternity and parental leave.